654 registered product samples tested NPRA laboratory testing, 2025 605 met specification 49 failed (7.5%) Source: NPRA Surveillance and Complaints Section
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Registered, approved, and still failing.

Every medicine sold in Malaysia must be registered with the National Pharmaceutical Regulatory Agency (NPRA). Yet when NPRA took registered products from the market in 2025 and tested them in its own laboratory, 49 of 654 samples did not meet their specification. (NPRA, 2025)

Registration is a promise that every unit will be the same. This course shows how oral solid doses are designed and made to keep that promise, and how quality control testing checks that they do.

Written for Diploma in Pharmacy students. Use Next to move through the pages, or Contents to jump around.

Introduction

Three forms, one route: swallowed.

An oral solid dose (OSD) is a medicine given as a single solid unit that the patient swallows. Each unit contains a measured amount of the active drug, called the dose. This course covers the three most common forms:

Tablet

Powder or granules squeezed into shape in a metal die. It can be plain (uncoated) or covered with a coating.

Hard capsule

A two-piece shell, a body and a cap, filled with powder, granules or small pellets.

Softgel

A soft, sealed one-piece shell, usually filled with an oil, a solution or a suspension.
Introduction

Why do most medicines come in this form?

Oral solid doses are the most common way medicines are supplied because they suit patients, pharmacies and manufacturers at the same time:

Accurate dose in every unit More stable than liquids, because there is little water Easy to carry, store and count Low cost per dose Patients can take them without help

But they also have limits. Open both sections below before moving on.

The drug works more slowly than an injection, because it must first be released and absorbed from the gut. Some drugs are also partly broken down by the liver before reaching the rest of the body, which is called first-pass metabolism.

Young children and some older adults find tablets and capsules hard to swallow. This is one reason newer forms, such as tablets that disintegrate in the mouth, were developed.

Key concept

Swallowing it is only the start.

Before a drug in a tablet or capsule can work, three things must happen, always in this order:

1. Disintegrationthe unit breaks into small pieces
→
2. Dissolutionthe drug dissolves in gut fluid
→
3. Absorptiondissolved drug passes into the blood

The order matters. A drug can only be absorbed once it is dissolved, and it can only dissolve quickly once the tablet has broken up and exposed a large surface to the fluid. If either of the first two steps is slow or incomplete, less drug reaches the blood, and the patient may not get the full effect.

Keep this chain in mind. Two of the most important quality control tests, disintegration and dissolution, exist to check steps 1 and 2 in the laboratory, batch after batch.
Origins

Four dates worth knowing.

People made pills by hand for centuries. The forms we use today come from a handful of 19th and 20th century inventions:

1833Mothes and Dublanc patent a one-piece gelatin capsule in France.
1843William Brockedon patents a machine that presses powder into shape in a die without glue: the start of the compressed tablet.
1847James Murdoch patents the two-piece hard capsule.
1933R. P. Scherer develops the rotary die process, still the basis of softgel making.

Tablet (pharmacy); Capsule (pharmacy)

Formulation development

The drug is only part of the tablet.

A tablet also contains excipients: ingredients with no medical effect of their own that make the tablet possible to manufacture, strong enough to handle, and able to release the drug in the body. Tap each card to see its job, and what goes wrong without it.

Tablet (pharmacy)

Illustrative data: 20 tablets from each blend, target weight 250 mg.
Modern manufacturing

Powder that won't flow gives uneven doses.

A tablet press fills each die with a fixed volume of powder, not a fixed weight. If the powder flows smoothly, every die receives about the same amount, so every tablet weighs about the same and contains about the same dose.

Fine, light powders tend to clump and flow unevenly, so some dies get more powder than others. Granulation fixes this by binding fine particles into larger, denser granules that pour freely, like sugar compared with flour.

Modern manufacturing

Three routes to the same tablet.

The formulator chooses a route based on how well the powder flows and compacts, and whether the drug can tolerate water and heat.

Direct compressionfewest steps
Blend
→
Compress
Dry granulationno water, no heat
Blend
→
Compact into ribbons
→
Mill into granules
→
Add lubricant
→
Compress
Wet granulationmost steps, best flow
Blend
→
Add binder liquid
→
Dry
→
Mill
→
Add lubricant
→
Compress

Direct compression is preferred when the powder allows it, because every extra step adds time, cost and chances for error. Dry granulation (often by roller compaction) suits drugs damaged by moisture or heat. Wet granulation gives the best flow, but only for drugs that tolerate water and drying.

Try it · made-up scenarios

You are the formulator. Pick the route.

Answer all three questions to continue. Go back one page if you need a reminder.

QUESTION 1 OF 3
The drug breaks down when it gets damp. Its powder also flows poorly.
QUESTION 2 OF 3
A high-dose drug with a sticky, poorly flowing powder. It is stable to water and heat.
QUESTION 3 OF 3
The drug powder already flows well, and you are using excipients made specially for direct compression.
Modern manufacturing

From raw powder to a sealed pack.

Dispenseweigh each ingredient
→
Mill and sieveeven out particle size
→
Blendmix until uniform
→
Granulate and dryonly if needed
→
Compressform tablets
→
Coatonly if needed
→
Packblister or bottle

Every step is recorded in a batch manufacturing record, so anyone can trace what was used, by whom and when. Ingredients are weighed and checked against this record before mixing begins.

Blending matters because the drug must be spread evenly through the whole batch; otherwise some tablets get too much and others too little. Packaging is part of quality too: blister packs and sealed bottles protect tablets from moisture and light until they are used.

Samples are also taken and tested during production. This is called in-process control, covered in the quality control section.

powder in 1 Fill light press 2 Pre-compress full force 3 Compress out 4 Eject upper punch die lower punch
Modern manufacturing

How a tablet is pressed.

A tablet is formed in a die (a hole in a steel plate) between an upper punch and a lower punch. On a rotary press, dozens of punch sets travel round a turntable, and each set repeats the same four steps:

  1. 1Fill: powder flows into the die above the lower punch.
  2. 2Pre-compress: a light press pushes out trapped air.
  3. 3Compress: full force bonds the particles into a tablet.
  4. 4Eject: the lower punch rises and pushes the tablet out.

The amount of powder in step 1 sets the tablet's weight, and the force in step 3 sets its hardness. Both are checked during production.

Modern manufacturing

Why some tablets wear a coat.

After compression, tablets can be sprayed with a coating in a rotating pan. The coating is chosen for a purpose:

CoatingWhat it isWhy it is used
Film coatA thin polymer layerMasks taste, eases swallowing, protects from light and moisture, adds colour for identification
Sugar coatMany thick sugar layers; an older methodMasks taste and gives a smooth, glossy finish
Enteric (gastro-resistant) coatA polymer that does not dissolve in acidProtects the drug from stomach acid, or the stomach from the drug, so release happens in the intestine
Modified-release coatA layer that controls how fast drug escapesSpreads release over many hours, so fewer doses are needed

Coating changes how a tablet must be tested. For example, film-coated and enteric tablets have different disintegration requirements from plain tablets.

Modern manufacturing

Three ways tablets go wrong.

Most tablet defects come from the formulation, the press settings or worn tooling. Tap each card to see the cause and the test that catches it.

Tablet (pharmacy)

body holds the fill cap slides over and locks powder, granules or pellets
Hard capsules and softgels

Hard capsules: fill the body, close the cap.

The empty two-piece shells are bought ready-made. A filling machine then:

Orients the shells
→
Separates cap from body
→
Fills the body
→
Closes and locks
→
Ejects

Shells are usually made of gelatin. Plant-based HPMC (hydroxypropyl methylcellulose) shells were introduced in 1989; gelatin remains more common because it costs less. Because capsule filling avoids compression, it can suit drugs that are hard to make into tablets. (Capsule (pharmacy))

Approximate fill volume by capsule size.
Hard capsules and softgels

Bigger number, smaller capsule.

Hard capsule sizes run backwards: size 000 is the largest, holding about 1.36 mL, and size 5 is the smallest, about 0.13 mL.

The formulator picks the smallest size that holds the full dose plus excipients, because smaller capsules are easier to swallow. A very large dose may need a big capsule or two capsules per dose, which is one reason some products are made as tablets instead.

Capsule (pharmacy)

pump gelatin ribbon gelatin ribbon fill injected die roll die roll softgels → dryer
Hard capsules and softgels

Softgels are formed, filled and sealed in one step.

Two continuous ribbons of warm gelatin, softened with a plasticiser such as glycerin, are fed between two rotating die rolls. Each roll has pockets cut into its surface.

As matching pockets meet, a pump injects a measured dose of fill between the ribbons, and the rolls press the ribbons together, sealing and cutting out each softgel. The softgels are then dried to firm up the shell.

Softgels suit drugs that are dissolved or suspended in oil, including drugs that dissolve poorly in water.

Hard capsules and softgels

Choosing between capsule types.

Hard capsuleSoftgel
ShellTwo rigid pieces of gelatin or HPMCOne soft, sealed piece of gelatin with plasticiser
FillDry: powder, granules, pelletsLiquid: oils, solutions, suspensions
How madeReady-made shells are filled and closedShell is formed and filled at the same moment (rotary die)
Good forDrugs that are hard to compressOily or poorly water-soluble drugs

Gelatin comes from animal sources, and many patients want to know which. Plant-based HPMC shells give patients who avoid animal-derived gelatin an alternative. Pharmacy staff should be ready to answer questions about capsule shells when dispensing.

Quality control testing

Quality is checked at three levels.

1
In the factory: Good Manufacturing Practice (GMP)Malaysia joined the Pharmaceutical Inspection Co-operation Scheme (PIC/S) in January 2002, so local manufacturers are inspected against international GMP standards. (PIC/S)
2
At registration: the specificationFor a new product, NPRA expects at least the tests and limits in the British Pharmacopoeia (BP) and/or United States Pharmacopeia (USP) monograph. Writing "as per pharmacopoeia" is not accepted; the method must be stated. (NPRA)
3
On the market: surveillanceNPRA samples and tests registered products, investigates complaints and orders recalls. This is how the 49 failures on page 1 were found.

A specification is the list of tests, methods and limits a product must pass. A pharmacopoeia is an official book of standard tests and limits.

Quality control testing

Two moments to test: during and after.

Blend
→
CompressIPC at intervals
→
CoatIPC
→
Pack
→
QC laboratoryfull specification
→
Released

In-process control (IPC) happens on the production floor. Operators check tablet weight, hardness, thickness and friability at regular intervals while the press runs. If results drift, they adjust the press straight away, before a whole batch is wasted.

Finished product testing happens in the quality control laboratory after production. Samples from the batch are tested against every item in the specification. The batch is released for sale only if every result passes.

The limits on the following pages come from the pharmacopoeia texts cited on each page. Always check the current edition and the product's own monograph.

Quality control testing

Three families of tests, three questions.

Physical

Is every unit alike, and does it behave correctly?
  • Uniformity of mass
  • Hardness and friability
  • Disintegration
  • Dissolution

Chemical

Is it the right drug, in the right amount, and pure enough?
  • Identity and assay
  • Content uniformity
  • Impurities
  • Residual solvents, water

Microbial

Is it clean enough to swallow safely?
  • Total aerobic count
  • Yeasts and moulds
  • Absence of E. coli
Disintegration and dissolution directly test steps 1 and 2 of the tablet's journey: does it break up, and does the drug dissolve?
Physical test · uniformity of mass

Weigh 20 tablets. How far can they stray?

Take 20 units at random, weigh each one, and calculate the average (mean) mass. Then compare every unit with that average. (Ph. Eur. 2.9.5)

Pass rule: no more than 2 of the 20 units may differ from the average by more than the limit, and none may differ by more than twice the limit.

The chart shows tablets averaging about 250 mg, where the limit is 5%. Green band: within 5%. Dashed red lines: twice the limit (10%). Press the button to simulate new batches; the data are made up.

Physical test · uniformity of mass

The limit depends on how heavy the unit is.

Lighter units are allowed a larger percentage deviation, because the same small weighing error is a bigger share of a small tablet.

Dosage formAverage massLimit
Tablets (uncoated and film-coated)80 mg or less10%
More than 80 mg, less than 250 mg7.5%
250 mg or more5%
CapsulesLess than 300 mg10%
300 mg or more7.5%

Ph. Eur. 2.9.5

250 mg tablet drug on target 250 mg tablet drug too low = drug particles
Chemical test · content uniformity

Same weight does not mean same dose.

Weighing only works as a check on dose when the drug makes up a large part of each unit. If the drug is a tiny fraction of the tablet, it may be spread unevenly through the blend, so two tablets can weigh the same yet contain different amounts of drug. Then the drug in each unit must be measured directly.

The 25/25 rule applies to hard capsules and uncoated or film-coated tablets; other dosage forms need content uniformity. (USP <905>)

Chemical test · content uniformity

One number decides: the acceptance value.

Assay 10 units one by oneusually by HPLC
→
Is AV ≤ 15.0?yes: pass · no: continue
→
Assay 20 more units
→
All 30 units: AV ≤ 15.0, and every unit within 75–125%?
→
Pass
or
Fail

The acceptance value (AV) is calculated from the results and combines two things: how far the average is from the target amount, and how spread out the individual units are. A batch with a perfect average can still fail if some units are very high and others very low, because each patient takes one unit, not the average. (USP <905>)

Physical test · hardness

Strong enough to survive, weak enough to break up.

Hardness, properly called breaking force, is the force needed to crush a tablet between two jaws, usually measured in newtons (N). There is no single correct value: each product has its own target range, set during development.

Move the slider to see why a range is needed.

Too softTarget rangeToo hard

Hardness is set mainly by the compression force in step 3 of the press cycle, which is why it is checked often during production.

100 turns at 25 rpm curved baffle lifts and drops tablets
Physical test · friability

Tumble, weigh, and measure what is lost.

Friability tests whether tablets chip or wear away when knocked about, as they are during packing and transport. (USP <1216>)

  1. 1Take whole tablets totalling about 6.5 g (if each weighs 650 mg or less), or 10 tablets (if heavier). Remove loose dust and weigh.
  2. 2Rotate them in the drum 100 times at 25 rpm.
  3. 3Remove dust, weigh again and calculate the percentage weight lost.
Pass: mean weight loss of 1.0% or less for most products, with no obviously cracked or broken tablets. If the result is unclear, repeat twice more and use the mean of three runs.
Physical test · friability · try it

Work it out: pass or fail?

Friability is expressed as the percentage of the starting weight that was lost:

Loss (%) = (initial weight − final weight) ÷ initial weight × 100

Try changing the final weight to 6.420 g. Losing only about 0.05 g more turns a pass into a fail, which shows how sensitive the test is.

motor medium at 37 °C 6 tubes,1 unit each mesh base moves up and down
Physical test · disintegration · journey step 1

How long before it breaks up?

Six units are placed one per tube in a basket with a mesh floor. The basket moves steadily up and down in a liquid medium (usually water) kept at body temperature, 37 °C.

A unit counts as disintegrated when no firm core is left on the mesh; only soft remains or bits of shell or coating may stay behind. The test passes when all six units have disintegrated within the time limit for that dosage form.

Passing shows the unit breaks up in time. It does not prove the drug dissolves; that needs the dissolution test.

Time limits from the BP / Ph. Eur. Tablets and Capsules monographs.
Physical test · disintegration

Different forms, different deadlines.

The time limit reflects how each form is designed to behave. Dispersible and effervescent tablets are meant to break up in a glass of water before they are taken, so they must work within minutes.

Coatings and capsule shells must dissolve before the contents can break up, so film-coated tablets and capsules are allowed 30 minutes, compared with 15 minutes for a plain, uncoated tablet.

BP/Ph. Eur., Tablets; BP/Ph. Eur., Capsules

Stage 1: 0.1 M HCl must NOT break up or crack Stage 2: pH 6.8 must break up 02 h+60 min coat holds breaks up Stomach-like acid first, then intestine-like buffer
Physical test · disintegration

Enteric tablets must pass two opposite tests.

An enteric (gastro-resistant) coat is designed to survive stomach acid and dissolve only in the less acidic intestine. So the test checks both halves of that promise:

  1. 10.1 M hydrochloric acid for 2 hours (mimicking the stomach): no tablet may disintegrate or crack.
  2. 2pH 6.8 phosphate buffer (mimicking the intestine): the tablets must disintegrate within 60 minutes.

Failing stage 1 means the drug could be released, or damaged, in the stomach. Failing stage 2 means it might never be released at all.

BP/Ph. Eur., Tablets

Illustrative curves, with Q = 80% at 30 minutes.
Physical test · dissolution · journey step 2

Breaking up is not enough. The drug must dissolve.

A tablet can pass disintegration while its drug still dissolves too slowly. The dissolution test measures how much of the drug has dissolved after a set time. (USP <711>)

Each unit sits in its own vessel of medium at 37 °C, stirred by a rotating basket (Apparatus 1) or paddle (Apparatus 2). Samples of the medium are taken at set times and analysed for drug.

The product's monograph sets Q: the percentage of the labelled dose that must be dissolved by the test time (see a real example in the ). In the chart, batch A clears the S1 line at 30 minutes; batch B dissolves too slowly.

Physical test · dissolution

Up to three stages, not one chance.

For immediate-release products, testing moves on to the next stage only if the current stage is not passed. (USP <711>)

StageUnitsTo pass
S16Every unit dissolves at least Q + 5%
S26 more (12 total)Average of 12 is at least Q, and no unit is below Q − 15%
S312 more (24 total)Average of 24 is at least Q, no more than 2 units below Q − 15%, and no unit below Q − 25%

Example with Q = 80%: at S1, every unit must reach 85%. At S2, the average of 12 must reach 80% and no unit may be below 65%.

Common mistake: not passing S1 does not mean the batch has failed. It means you continue to S2. The batch fails only if it does not pass S3.
detector signal time (min) → drug peak size → assay position → identity impurity breakdown product
Chemical tests

The right drug, the right amount, and little else.

Most chemical tests use high-performance liquid chromatography (HPLC), which separates the substances in a sample so each appears as its own peak.

  1. 1Identity: the drug peak must appear at the same time as a reference standard of the drug. Infrared spectroscopy is another common identity test.
  2. 2Assay: the size of the drug peak shows how much drug is present, compared with the amount stated on the label.
  3. 3Related substances: small extra peaks are impurities, such as leftovers from making the drug or products of it breaking down. Each must stay below its limit.
Limits in parts per million (ppm) on a logarithmic scale, where each gridline is ten times the last.
Chemical tests · residual solvents

Solvents left behind.

Organic solvents are used to make drugs and coatings, and traces can remain in the final product. The international guideline ICH Q3C sorts them into three classes by how harmful they are: (ICH Q3C(R5))

  • 1Class 1, avoid: known or suspected carcinogens or environmental hazards, e.g. benzene (2 ppm).
  • 2Class 2, limit: significant toxicity, e.g. methanol (3000 ppm).
  • 3Class 3, low toxic potential: e.g. ethanol; up to 5000 ppm (0.5%) is accepted without justification.

Residual solvents are commonly measured by headspace gas chromatography (GC): the sample is warmed in a sealed vial, and the vapour above it is injected into the GC.

Chemical tests · water content

A silent enemy: moisture.

Too much water can speed up chemical breakdown of the drug, soften tablets, and encourage microbial growth, so many specifications limit water content. Two methods are common, and they measure slightly different things:

Karl Fischer titration
Uses a chemical reaction that is specific to water. It measures water only, even in small amounts.
Loss on drying
The sample is weighed, heated, and weighed again. It measures everything that evaporates: water and any other volatile substances.
If a product contains volatile ingredients other than water, loss on drying will overestimate the water content, so Karl Fischer is the better choice.
Microbiological tests

Not sterile, but clean enough.

Unlike injections, tablets and capsules are not sterile, but microbes must be kept low. Results are counted as colony-forming units (CFU) per gram. Example limits for non-aqueous oral products: (TGA, citing Ph. Eur.)

TestWhat it countsMaximum
TAMCTotal aerobic microbial count: bacteria and fungi that grow in air2000 CFU/g
TYMCTotal combined yeasts and moulds200 CFU/g
Escherichia coliA marker of contamination of faecal originAbsent in 1 g

Products made with plant-derived raw materials have different limits. Always use the product's own specification.

Physical test · capsules

Capsules have a shell. That changes the weighing.

Shells vary in weight, so weighing whole capsules would hide differences in the fill. Instead, the uniformity of mass test measures each capsule's contents:

Full capsule (A)
−
Empty shell (B)
=
Fill mass (A − B)

Weigh the intact capsule, open it without losing any shell, empty out the contents as completely as possible, and weigh the shell. Repeat for 20 capsules, then apply the limits for capsules. For softgels, the shell is washed with a suitable solvent and left until the solvent has evaporated before weighing. (Ph. Eur. 2.9.5)

Physical test · softgels

Softgels must open in time.

A softgel does not crumble like a tablet; its shell has to rupture to release the liquid fill. Open both sections below to continue.

The USP describes this test for dietary supplement softgels. One softgel is placed in 500 mL of water and stirred with the paddle apparatus at 50 rpm. All softgels must rupture within 15 minutes. If 1 or 2 take between 15 and 30 minutes, 12 more are tested, and the batch passes if no more than 2 of all 18 take longer than 15 minutes. (USP <2040>)

Over time, gelatin molecules can bond to each other, which is called cross-linking. The shell then becomes tougher and slower to dissolve. For gelatin softgels that fail, the USP allows a retest with the enzyme pepsin added to the water, which can digest the cross-linked gelatin much as the stomach would. (USP <2040>)

Try it · made-up batch

You are in the QC lab. Can this batch be released?

Paracetamol 500 mg uncoated tablets. Tap each result to judge it, then make your decision.

The explanation for each result appears here.
What should happen to this batch?
Complaints about registered products received by NPRA, 2025.
Quality control testing

Quality does not stop at the factory gate.

After release, NPRA's Surveillance and Complaints Section keeps watching registered products on the market. In 2025 it received 888 complaints, most about product quality and packaging, and 30 registered products were recalled, mainly for quality defects. (NPRA)

Pharmacy staff are often the first to notice tablets that crumble, capsules stuck together, or a change in colour or smell. Reporting it starts the investigation that protects other patients.
Future of OSDs

From batches to a continuous flow.

Batchtoday's usual method
Blend batch
→
wait
→
Compress batch
→
wait
→
Test at the end
Continuousnon-stop line
Feed
→
Blend
→
Compress
→
Sensors check quality throughout

In continuous manufacturing, materials enter one end of a connected line and tablets leave the other without stopping. Orkambi (Vertex) has been made this way since its FDA approval in 2015, and in 2016 the FDA allowed Prezista (Janssen) to become the first product to switch from batch to continuous production. (RAPS, 2016)

For quality control, this means quality has to be monitored while the line runs, not only tested at the end.

built layer by layer porous structure lets water in fast
Future of OSDs

Tablets that are printed.

In 2015, Spritam (levetiracetam, for epilepsy) became the first 3D-printed drug product approved by the FDA. It is built up in thin layers into a porous tablet that breaks up rapidly with a sip of liquid, even at doses up to 1000 mg. (PharmTech, 2015)

Technologies change, but the quality questions stay the same: is every unit alike, does it contain the right drug in the right amount, and does it release that drug as intended?

Check your understanding

Five questions, no marks recorded.

QUESTION 1 OF 5
An uncoated tablet has an average mass of 200 mg. What is its uniformity of mass limit?
QUESTION 2 OF 5
For most products, friability passes if the mean weight loss is no more than:
QUESTION 3 OF 5
At dissolution stage S1, one unit is below Q + 5%. What happens next?
QUESTION 4 OF 5
Benzene is a Class 1 residual solvent. This means it should be:
QUESTION 5 OF 5
A gastro-resistant tablet spends 2 hours in 0.1 M HCl. What is the correct result?
Take home

Every unit, every time.

1
An oral solid dose must disintegrate, then dissolve, before the drug can be absorbed. Disintegration and dissolution tests check those two steps.
2
Excipients make tablets possible, and the manufacturing route is chosen by how the powder flows and whether the drug tolerates water and heat.
3
Physical, chemical and microbial tests together decide whether a batch is released. A single out-of-specification result stops release until it is investigated.
4
In Malaysia, factories follow PIC/S GMP, specifications build on BP/USP, and NPRA keeps testing products after they reach the market.

Made by Aufthority. Learning material for Diploma in Pharmacy students. Batches, scenarios and charts marked as illustrative are made up. Not a substitute for the current pharmacopoeia or a product's own specification.